Newcastle United officials have issued a caution to fans ahead of the Manchester City encounter.
Newcastle United fans have been warned ahead of Wednesday night’s game.
That official notification (see below) outlines what fans should do in preparation of the game and what they can expect on the night.
The transition to digital ticketing has resulted in large lines building ahead of kickoff in the home games thus far, with Wednesday night looking to be the most difficult yet.
A night game in the cup, with maybe half or more of the audience having never utilized the new NUFC digital ticketing system.
When you consider that midweek night games typically see fans arriving at St James’ Park later than daytime games, I believe this could be the most significant test of the digital ticketing system to yet.
Hopefully, there won’t be too many people outdoors when the game starts.
Newcastle United fans have been issued an official warning ahead of Wednesday night’s match against Manchester City:
Fans who purchased tickets for Wednesday night’s Carabao Cup match against Manchester City are reminded to download their tickets before the game at St. James’ Park.
Manchester City visit Tyneside on Wednesday, September 27th for a 20:00 BST kick-off, and tickets were emailed to all fans on Wednesday, September 20th. This includes season ticket holders, who must also download a match ticket.
General admission emails are sent from boxoffice@nufc.co.uk, while hospitality emails are sent from hospitality@nufc.co.uk.
Season ticket holders who have registered with Newcastle United as not having a mobile phone or requiring a physical card owing to accessibility needs have had a physical ticket mailed to them.
Fans are encouraged to download tickets before arriving at the stadium and to attend early because it will be crowded.
The club is offering a 50% discount on selected meals and beverages in concourses, the Platinum Club, and Bar 1892.
A ballot was held earlier this month for season ticket holders who have not joined up to the Carabao Cup system and hence do not currently have a ticket, as well as all 2023/24 Newcastle United Members.
By 1pm on Tuesday, September 19th, successful applicants would be contacted by email.
According to the club’s terms and conditions and venue restrictions, these tickets are reserved for the use of home supporters. Any such violation may result in the revocation of your season ticket and/or membership without compensation.
BALLOT PROCESSING ONLINE
Because each member has a unique supporter ID, they can only register for the ballot once (thus if you are part of a group application, you cannot also make an individual application at the same time). The maximum number of supporters allowed on a ballot application is six.
If you want to be included in the ballot so that if you win, you can sit in a group with friends and/or family members, you must register all of the proposed members of that group in a single application.
Friends and family members must be members and linked to your account via the ‘My Friends & Family’ option inside your online ticketing account in order to apply. Please ensure that you have (i) completed and confirmed this in your account settings before submitting a group application as the lead applicant and (ii) got the prior approval of those friends and/or family members on whose behalf you are applying.
It is critical that you double-check and pick the appropriate age band for each ballot applicant, as failure to do so may result in an unsuccessful application.
When submitting a ballot application, each applicant (and, in the case of a group application, the lead applicant submitting on behalf of the group) will be required to enter credit/debit card information. At the time of registration for the ballot, no payment will be accepted.
After the deadline for ballot registrations has passed, the ballot will be selected at random.
IF YOU ARE A BALLOT SUCCESSFUL
If you are successful, the automated balloting system will automatically assign you (and, in the case of a group application, each member of that group) a seat in the category of your choice.
Members who are successful in the poll will have their credit/debit card payment automatically charged for the whole cost of the ticket(s) given. A confirmation email will be sent to each successful applicant (and, in the case of a successful group application, the lead applicant submitting on behalf of the group).
Digital tickets will be emailed to the applicant, or the lead applicant in the case of a group. Here are some frequently asked questions about digital tickets.
The box office will inform you if your payment is not successful. Following initial contact, you will have 24 hours to complete payment. If payment is not received by this time, the tickets will be re-ballotted and assigned to another qualified fan.
If you did not receive an email, it is because the number of ballot applications submitted exceeded the allotted ticket capacity, and you were not successful.
Supporters can check their ballot status by going to the ‘My Account’ section of their online ticketing account.
IF YOU HAVE NOT BEEN SUCCESSFUL IN THE BALLOT
If fans are unsuccessful in their chosen price group, they can re-enter a poll if any unallocated tickets are available.
